Jill Flint-Taylor – biography

Jill is a business psychologist who specialises in assessment, leadership and resilience. She is an Executive Director at Rusando Ltd, and her experience includes leading organisation-wide consultancy projects for governments and top-rated multinationals. She also runs leadership and resilience workshops, and provides coaching for senior executives and management teams in organisations of all sizes. In her work with leaders and managers, she places particular emphasis on how to achieve high levels of morale, employee engagement and performance.

Talent management and resilience programmes

Jill designs and evaluates competency frameworks, assessment centres and other procedures for selection and development. She has a particular interest in helping organisations to sustain high levels of diversity in their talent pipeline and among their most senior leadership teams. This includes coaching valued technical and professional specialists to enhance their broader leadership skills, improving their impact on their teams and facilitating their promotion and success at senior levels.

Since the early 1990s, Jill has been involved in the design, delivery and evaluation of resilience-building interventions for the workplace. Proven business results of this approach include increased sales, better risk management, improved client satisfaction and employee engagement. Proven benefits for individual participants include higher levels of morale, wellbeing and personal success.

Psychometrics and online tools

Psychometric assessments and online tools developed by Jill include 360° feedback measures, situational judgement tests, surveys, personality measures, and resilience profiles for leaders and teams.

Clients (long-term contracts/major assignments)

  • Financial and professional services – law, wealth management, investment banking, global custody, commercial and retail banking, fund management, insurance
  • Other multi-national companies including pharmaceutics and technology
  • The National Health Service (UK)
  • The Cabinet Office and other Central Government Departments in the UK
  • The Government of Singapore
  • The international development sector, including leaders and teams working in emerging markets and on assignment in conflict-affected regions such as Afghanistan, Sudan and Nepal.


In this area of her practice, Jill focuses on helping clients to strengthen their Boards through robust selection and development of the executive leadership team. She is also a Trustee Board Member at BasicNeeds, an international development charity specialising in mental health.

Qualifications and research

Jill has a PhD in the psychology of executive selection and development from King’s College (University of London). A full-time practitioner for many years now, she maintains an active involvement in scientific research, most recently through her role as an Associate Faculty Member and Research Fellow at Ashridge Business School. She is a Chartered Occupational Psychologist (British Psychological Society) and a Registered Practitioner Psychologist (HCPC).

Selected conference papers and publications

Building resilience for success – a resource for managers and organizations, by Cary Cooper, Jill Flint-Taylor & Michael Pearn, Palgrave Macmillan, July 2013

Managing leadership impact risks – the role of Emotional Intelligence, by Jill Flint-Taylor, Emotional Intelligence in the Workplace Conference, Ashridge, May 2013

Individual and team resilience, by Alex Davda & Jill Flint-Taylor, EAWOP (16th congress of the European Association of Work and Organizational Psychology), May 2013

Enhancing well-being in organizations through selection and development, by Jill Flint-Taylor & Ivan Robertson. In The Fulfilling Workplace, Gower, 2013

Making it all add up, by Jill Flint-Taylor. The Training Journal, October 2011

Developing a resilient response, by Jill Flint-Taylor. The Training Journal, December 2010

Into the lion’s den, by Jill Flint-Taylor & Cary Cooper. The European CEO, July 2010

Leadership, psychological well-being and organizational outcomes, by Ivan Robertson & Jill Flint-Taylor. In The Oxford Handbook of Organizational Well-Being, Oxford University Press, 2009